Buying fine, hand-crafted jewelry is a personal experience. We would love to talk with you and answer any questions or concerns that you may have about your order. Please call the Studio at 615.255.3255, Monday thru Friday 10:00 am - 4:30 pm CST.
Custom orders are our specialty. Website items can be altered according to your specifications, but there may be an additional cost. Most ME pieces can be made in 18k or 22k gold too. Pricing is available upon request. Please call the Studio at 615.255.3255 or write firstname.lastname@example.org to discuss your personalized piece.
Custom items cannot be refunded, returned or exchanged since they were made specifically for you.
Because our work is made by hand, each piece is unique, and there may be slight variations from piece to piece. That is the beauty of artisan jewelry. We use natural stones and cultured fresh water pearls, which will have slight variations in surface, size and color.
Measurements stated in the descriptions are length x width x height but may vary slightly from piece to piece.
ME gift certificates are available for purchase. Contact the Studio for a printed gift card or purchase a digital gift card and receive a unique code to be used online. Purchased gift certificates never expire. Donated gift certificates expire one year from the event. They may not be returned or redeemed for cash. Sales tax and shipping is applicable on any items purchased with a gift certificate.
Each piece of ME jewelry is hand-crafted and deserves careful handling.
We recommend that you clean your jewelry with a polishing cloth and store it in our flannel bag to prevent tarnish and scratches. Avoid contact with chemicals from perfume, hairspray, lotion, etc. Always remove your jewelry before washing to prevent soap build up. It is beneficial to wear your jewelry often. The natural oils in your skin help to keep your jewelry clean and conditioned. Bright silver may require additional cleaning with the use of a tarnish removing polish. We recommend having your pearls professionally cleaned.
REPAIRS | CLEANING
Please call the Studio at 615.255.3255 or email email@example.com to discuss a repair. ME will gladly repair normal wear and tear issues that you may incur such as broken post or clip backs or broken string at no charge up to three times. After that, charges for time and materials will apply.
Other repair charges are dependent on the repair required and current metal prices. There will be a charge to make a mate, lost pieces/stones, sizing a ring, accidental or self-inflicted damages (i.e. dropping your ring in the garbage disposal).
We will also clean your jewelry for you at no charge, but you are responsible for all shipping costs.
We accept American Express, Visa, MasterCard and Discover.
If you are more comfortable ordering by phone, please call the Studio with your credit card information or to arrange to mail a check.
All items shipped within Tennessee will be charged 9.25% sales tax. No tax will be applied to orders shipped outside of Tennessee.
We offer complimentary ground shipping on all domestic U.S. orders over $300. 2-day and overnight delivery options are also available.
Orders are processed and shipped via UPS from our Nashville Studio. You can also pick up your order at the Studio by selecting "Studio Pickup" if you prefer.
Please double check your billing and shipping address when placing your order. Insurance is not included in standard shipping. We are not responsible for packages that are lost in transit.
The buyer is responsible for customs and import duties levied by the receiving country for all international orders.
You will receive a confirmation email that your order has been processed. The cardholder's name must match the name of the billing address, and the billing address must match the purchasing card for an order to process. Please double check all information including your email address. You will also receive a confirmation email when your order is shipped.
We will contact you via phone or email if your order cannot be completed or is delayed for any reason.
Please call the Studio at 615.255.3255 or contact us at firstname.lastname@example.org with any questions about your order.
ORDER CHANGES | CANCELLATION
Since each ME piece is made to order, all changes or cancellations must be made within 24 hours of order confirmation. Please call the Studio or email any requested changes to your order to email@example.com. We are happy to make changes as long as your order is not already in production.
Each piece of ME jewelry is custom made to order in our Nashville studio. Your purchase will ship within two weeks of ordering unless you are notified otherwise. Orders may take longer during peak times and holidays. If you are in a rush, please call us and we will do our best to get the order out sooner. Expedition fees may apply.
Each piece of jewelry is packaged in a gift-wrapped flannel ME storage bag.
Any item damaged on arrival will be repaired or replaced at no cost. Claims must be made within 5 business days of receipt by phone or at firstname.lastname@example.org.
Domestic customers will be emailed a printable pre-paid return label and additional shipping instructions. International customers are responsible for return shipping charges. We cannot refund international duties and taxes.
We want you to love your new jewelry. If for any reason you are not 100% happy, we will gladly accept most items for exchange or merchandise credit within 14 days when accompanied with a sales receipt. Custom items are non-returnable. We do not offer any refunds. Please notify us at email@example.com to arrange an exchange or store credit. After 30 days, all sales are final. All returns must be in the original condition.
Merchandise purchased online can also be returned/exchanged in our Nashville Studio.
Shipping charges are non-refundable and ME is not responsible for return shipping. Please pack the merchandise in the original package if possible and send pre-paid and insured to:
Margaret Ellis Jewelry
2809 Bransford Avenue
Nashville, TN 37204
Final SALE items are sold as is. All sales are final. No refunds, exchanges or credits are given at these special prices. This does not include promotional sales.
Store credit is issued in the amount of the original purchase (excluding shipping) and is available for immediate use toward any item and does not expire.
Margaret Ellis Jewelry respects your right to privacy. We collect and use personal information (name, postal address, email address, telephone number) that you provide to complete your order, communicate with you or subscribe to our email list. We may also use your information to contact you about goods and service that may be of interest to you.
We are committed to protecting the security of our customers' personal information. Under absolutely no circumstances will we sell, loan, rent, trade or release your personal information to a third party. If you do not want us to use your information in this way, please email us at firstname.lastname@example.org