Buying fine, hand-crafted jewelry is a personal experience. We would love to talk with you and answer any questions or concerns that you may have about your order. Please call the Studio at 615.255.3255, Monday thru Friday 10:30 am - 4:30 pm CST. 

DELIVERY TIME

Each piece of ME jewelry is custom made to order in our Nashville studio. Your purchase will ship within two weeks of ordering unless you are notified otherwise. If you are in a rush, please call us and we will do our best to get the order out sooner. Orders may take longer during peak times and holidays.

EXPECT VARIATIONS

Because our work is made by hand, each piece is unique, and there may be slight variations from piece to piece. That is the beauty of artisan jewelry. We use natural stones and cultured fresh water pearls, which can have slight variations in surface, size and color.

Measurements stated in the descriptions are length x width x height but may vary slightly from piece to piece.

SHIPPING 

Orders are processed and shipped via UPS from our Nashville Studio. We also offer curbside pickup at Cummins Station with "Studio Pickup" if you prefer.

Complimentary ground shipping on all domestic U.S. orders over $300 with "FREESHIP" code. 2-day and overnight delivery options are also available.

Please double check your billing and shipping address when placing your order. Insurance is not included in standard shipping. We are not responsible for packages that are lost in transit.

The buyer is responsible for customs and import duties levied by the receiving country for all international orders. 

CREDIT CARDS 

We accept Visa, Mastercard and American Express. 

If you are more comfortable ordering by phone, please call the Studio with your credit card information or to arrange to mail a check.

TAX 

All items shipped within Tennessee will be charged 9.5% sales tax which includes .25% levied for the Nashville Central Business Improvement District. No tax will be applied to orders shipped outside of Tennessee.

ORDER CONFIRMATION 

You will receive a confirmation email that your order has been processed. The cardholder's name must match the name of the billing address, and the billing address must match the purchasing card for an order to process. Please double check all information including your email address. You will receive a confirmation email when your order is shipped.

We will contact you via phone or email if your order cannot be completed or is delayed for any reason.

ORDER CHANGES | CANCELLATION

Since each ME piece is made to order, all changes or cancellations must be made within 24 hours of order confirmation. Please call the Studio or email any requested changes to your order to help@margaretellisjewelry.com. We are happy to make changes as long as your order is not already in production. 

ORDER STATUS

Please call the Studio or contact us at help@margaretellisjewelry.com with any questions about your order. 

PACKAGING 

Each piece of jewelry is packaged in a gift-wrapped flannel storage bag.

DAMAGED ITEMS 

Any item damaged on arrival will be repaired or replaced at no cost. Claims must be made within 5 business days of receipt by phone or at help@margaretellisjewelry.com.

Domestic customers will be emailed a printable pre-paid return label and additional shipping instructions. International customers are responsible for return shipping charges. We cannot refund international duties and taxes.

 

 

 

 

RETURN POLICY 

We want you to love our jewelry, but we do not offer any refunds. It was made just for you. If you aren’t 100% happy, please notify us at returns@margaretellisjewelry.com within 5 business days of receiving your order to arrange an exchange or store credit on other ME items. All returns/exchanges must be pre-approved.

Shipping charges are non-refundable and ME is not responsible for return shipping. Please pack the merchandise in the original package if possible and send pre-paid and insured to:

Margaret Ellis Jewelry
Attn: Returns
209 10th Avenue South, Suite 309
Nashville, TN 37203

Merchandise purchased online can also be returned/exchanged in our Nashville Studio.

SALE items are sold as is. All sales are final. No refunds, exchanges or credits are given at these special prices.

STORE CREDIT

Store credit is issued in the amount of the original purchase (excluding shipping) and is available for immediate use toward any item and does not expire.

CUSTOM ORDERS

Custom orders are our specialty. Website items can be altered according to your specifications, but there may be an additional cost. Most ME pieces can be made in 18k or 22k gold too. Pricing is available upon request. Please call the Studio or write custom@margaretellisjewelry.com to discuss your personalized piece.

Custom items cannot be refunded, returned or exchanged since they were made specifically for you.

GIFT CERTIFICATES

Please call the Studio to order Gift Certificates. Gift Certificates do not expire. Gift Cards may not be returned or redeemed for cash. Sales tax and shipping is applicable on any items purchased with a Gift Certificate.

JEWELRY CARE 

Each piece of ME jewelry is hand-crafted and deserves careful handling.

We recommend that you clean your jewelry with a polishing cloth and store it in our flannel bag to prevent tarnish and scratches. Avoid contact with chemicals from perfume, hairspray, lotion, etc. Always remove your jewelry before washing to prevent soap build up. It is beneficial to wear your jewelry often. The natural oils in your skin help to keep your jewelry clean and conditioned. Bright silver may require additional cleaning with the use of a tarnish removing polish. We recommend having your pearls professionally cleaned.

REPAIRS | CLEANING

Please call the Studio to discuss a repair. ME will gladly repair normal wear and tear issues that you may incur such as broken post or clip backs or broken string at no charge up to three times. After that, charges for time and materials will apply.

We can also clean your jewelry for you, but you are responsible for all shipping costs.

Other repair charges are dependent on the repair required and current metal prices. There will be a charge to make a mate, lost pieces/stones, sizing a ring or self-inflicted damages (i.e. dropping your ring in the garbage disposal). 

PRIVACY 

We respect your right to privacy. We collect and use your information to complete your order or to communicate with you about your order if needed. We will also add your to our email list.

We are committed to protecting the security of our customers' personal information. Under absolutely no circumstances will we sell, loan, rent, trade or release your personal information to a third party.